Sizing & Fitting
What Size Should I Get?
Our apparel features an athletic, slim fit. For a more relaxed feel, we recommend ordering one size up from your usual size.
To find your perfect fit, please check our sizing chart available on every product page. If you need further guidance, don’t hesitate to contact us— we’re happy to help!
What If I Get The Wrong Size?
Before placing your order, we strongly recommend checking the size chart for your item. You can access it by clicking the 'Size Guide' button located just below the product title.
If you need to return or exchange your order due to sizing, it’s simple — just use our Returns Portal via the Helpsection at the bottom of our website.
Product Information
How Do I Wash My Items And Take Care Of Them?
To help your item last longer, we recommend following these standard care instructions for sports garments:
- Hand wash or machine wash at 30°C
- Turn the jersey inside out before washing and drying
- Hang dry whenever possible to preserve fabric quality and prints
How Can I Get Notifications For New Releases?
Want to be the first to know about new releases, exclusive offers, discounts, and more? Follow us on Instagram or join our email list— just scroll to the “Join The Team”section at the bottom of our website.
What Is Our Guarantee
Our Guarantee reflects our confidence in the quality of our products, offering returns and exchanges within 14 days of purchase.
If your item arrives with a fault or damage, we're committed to making it right - whether that means sending a replacement or issuing a full refund, based on your preference.
Shipping & Delivery
When Will My Order Get Shipped?
Once you place your order, you’ll receive an order confirmation email right away. Your order will then be prepared and processed within 3–6 days. After processing, it will be shipped immediately.
When Will My Order Arrive?
Once an order is placed, it will be prepared and processed within 1-3 days. After processing, your order will be shipped via our overseas supplier partner, with a transit time of 7-10 days.
In total, you can expect a wait time of 2 to 3 weeks from the date of purchase.
If your order is not following this timeline, please contact us for support at info@theftblkits.com
How Can I Track My Order?
You can track your order via our order tracking page here.
Simply enter your order number and the email used at checkout when you land on the page to see your order status.
For any further questions regarding tracking, please reach out to us at info@theftblkits.com
Do You Ship To My Country?
Yes, we ship worldwide.
No matter where you are, TheftblkIis is committed to delivering your favorite football shirts straight to your door. We partner with reliable international shipping carriers to ensure your order arrives safely and on time.
Where Is My Order?
Once your order has been processed, we will send a shipping confirmation to the email you provided at checkout.
If you don’t see the email, please try the following:
- Check your junk/spam folder
- Search your email for “Theftblkits”, your order number, or the names of the items purchased
- If you still can’t find the email, your order may not have been dispatched yet
Transit Time:
- Once shipped, orders typically take 7–12 days to arrive.
- In the final phase, your local courier will receive the package and deliver it the next day, or within two days at most.
Why Is My Order Taking Longer Than Specified?
Delivery Time:
Orders are typically delivered within 2–3 weeks from the date of purchase. While delays are rare, the following factors can sometimes extend delivery times:
- Busy courier depots: Parcels may be delayed while waiting to be scanned and processed (typical delay: 2–3 days)
- Remote addresses: Deliveries to locations far from the depot may take a few extra days (typical delay: 1–2 days)
- International orders: Packages may face delays during customs checks or while moving between facilities (typical delay: 3–5 days)
If your order hasn’t arrived a few days past the estimated delivery date, please contact our support team at info@theftblkits.com. We will investigate the delay with the courier and assist you promptly.
How Much Does Shipping Cost And How Long Does It Take?
At Theftblkits, we proudly offer free shipping to customers around the world. No matter where you are, you can enjoy our high-quality football shirts delivered straight to your door at no extra cost.
Delivery Time:
Orders are typically delivered within 2–3 weeks from the date of purchase. While most deliveries arrive on time, occasional delays may occur due to factors such as high courier volumes, remote delivery locations, or international customs procedures.
Rest assured, all orders are shipped with tracking, allowing you to monitor your package every step of the way. Our team is always available to assist if you have any questions regarding your shipment.
Orders & Payments
What Do I Do If I Entered My Address Wrong?
We understand that mistakes can happen when placing an order! You have up to 72 hours (3 days) after placing your order to update your shipping address. This timeframe allows us to make changes before the order enters the processing phase.
To avoid delays or disappointment, please double-check your address at checkout to ensure it is correct.
For any address updates, contact us at info@theftblkits.com
If an order is returned to us due to a failed delivery, we can either reship the order or cancel it and issue a refund, based on your preference.
Can I Change Or Cancel My Order?
We understand that mistakes can happen in the excitement of placing an order! You have up to 72 hours (3 days) after placing your order to request modifications, as this is early enough in the processing phase to accommodate changes.
To avoid delays or disappointment, please double-check your order details at checkout before completing your payment.
For any changes, including address updates, please contact us at info@theftblkits.com
Where Is My Order Confirmation Email?
Order Confirmation
An automated order confirmation email is sent within minutes of placing your order. This is sent to the email address used at checkout.
If you don’t see your confirmation email, please try the following:
- Search your inbox for “Theftblkits” or the name of the item you ordered
- Check your junk/spam folders
- In rare cases, emails may take up to 1 hour to arrive
Note: You will also receive a shipping confirmation email once your order has finished processing.
Returns
Can I Return An Item?
Yes, we accept returns and exchanges within 14 days of your purchase.
Important Notes:
- Customised items cannot be returned or exchanged, as they are personalised just for you.
- Orders with quality issues are eligible for a replacement or refund under our Guarantee.
We strongly recommend reading our Guarantee and full Returns & Exchange Policy before making your purchase.
Where Is My Refund?
Once we receive your returned items, we will process your return and issue a refund to your original payment method.
You will receive a confirmation email once your refund has been issued. Please allow 2–5 business days from the date of this email for the funds to appear in your account.
What Can I Do If My Products Are Faulty?
We take product quality very seriously. If you receive an item with a fault, please contact us at info@theftblkits.com with the following:
- A full description of the fault
- Photographic evidence of the issue
Please note that all quality issues must be reported within 60 days of receiving your order.
Products with faults are covered under our Guarantee. Our support team will review the information provided and offer refund or replacement options based on the issue.